Privacy Policy
Last updated: January 1, 2025
Napoleon (Wolf Steel Ltd.) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit a product inquiry.
1. Information We Collect
We may collect information about you in a variety of ways:
- Personal Data: Name, email address, phone number, postal code, and other contact information you provide when submitting an inquiry, registering a product, or contacting us.
- Usage Data: Information your browser sends, including IP address, browser type, pages visited, time and date of your visit, and referring URLs.
- Cookies: We use cookies and similar tracking technologies to enhance your experience and analyze site traffic. You can instruct your browser to refuse all cookies, but some parts of the site may not function properly.
2. How We Use Your Information
We use the information we collect to:
- Respond to your product inquiries and quote requests
- Connect you with authorized Napoleon dealers in your area
- Process warranty registrations
- Send you relevant product information and promotional communications (with your consent)
- Improve our website and customer experience
- Comply with legal obligations
3. Disclosure of Your Information
We may share information we have collected about you in certain situations:
- Authorized Dealers: When you request a dealer referral, we share your contact information with the nearest authorized Napoleon dealer(s) to fulfil your request.
- Service Providers: We may share your information with third-party vendors who assist us in operating our website and conducting our business, subject to confidentiality agreements.
- Legal Requirements: We may disclose your information where required by law, regulation, court order, or to protect the rights and safety of Napoleon and its customers.
4. Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. While we take reasonable precautions, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights (PIPEDA / GDPR)
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to our legal obligations)
- Withdraw consent to marketing communications at any time
- Lodge a complaint with your local data protection authority
To exercise these rights, contact us at [email protected].
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Inquiry data is typically retained for 3 years.
7. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date.
9. Contact Us
For questions about this Privacy Policy or to exercise your data rights, contact:
Napoleon Privacy Office
214 Bayview Drive, Barrie, Ontario, L4N 4Y8 Canada
Email: [email protected]